Payment Methods

Accepted Payment Methods

We accept the following cards for purchases:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

How to Pay

You can use one of the accepted cards above during checkout to complete your purchase.

Before submitting your payment, please make sure your card information is entered correctly. Payment status is determined by the result displayed on the checkout page.

If your payment is declined or fails, you can:

  • Check that your card information is correct.
  • Confirm that your card has sufficient available balance or credit.
  • Contact your card issuer to ask about the reason for the declined payment.

If you are still unable to complete your payment, please contact us by email or phone.

Payment Issues

Please contact us if you experience a payment-related issue, such as:

  • Payment declined
  • Payment failed
  • Incorrect card information
  • Concern about a duplicate payment
  • Questions about an order payment

For order-related payment questions, please provide:

  • Order number
  • Name
  • Contact information
  • A brief description of the payment issue

For your security, please do not provide your full card number, CVV, account password, verification code, or other unnecessary sensitive payment information.

Payment Security

Please carefully review your payment information before completing your purchase.

Do not share your card password, verification code, account password, or other sensitive account information with anyone.

If you notice an unusual payment issue or have concerns about a payment, please contact your card issuer promptly and reach out to us using the contact information below.

Contact Us

If you have any questions about payment or your order, please contact us:

Address: 4699 Kittredge St #822, Denver, CO 80239, United States
Telephone: +1 (303) 742-6184
Email address: service@herasalen.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)