Shipping Policy
1. Shipping Coverage
We currently provide shipping within the United States.
Orders will be shipped according to the complete delivery address provided at checkout.
2. Shipping Rates
Shipping fees are based on the total order amount:
- Orders under $110: $10 shipping fee
- Orders of $110 or more: Free shipping
$110 is the order amount threshold for free shipping.
3. Order Processing
After payment is confirmed, we generally process and prepare orders for shipment within 1–3 business days.
Order processing time refers to the time from payment confirmation until the order is shipped and does not include transit time.
4. Shipping Methods and Transit Time
Depending on the order, we may use the following carriers:
- UPS
- FedEx
- USPS
The normal transit time after an order has been shipped is approximately 5–10 business days.
Please note that 1–3 business days refers to order processing, while 5–10 business days refers to transit after shipment. These periods are separate and are not counted twice.
Actual transit times may be affected by weather, holidays, carrier operations, or other unforeseen circumstances. The 5–10 business day period is our normal estimated transit time and is not a guaranteed delivery timeframe.
5. Tracking Your Order
After your order has been shipped, we will generally provide tracking information.
You can use the tracking information provided by the carrier to check the status of your delivery. Tracking information is generally available after the order has been shipped.
6. Taxes and Customs
All applicable taxes for your order are included in the corresponding product prices.
We have arranged for our logistics providers to handle the relevant customs clearance procedures. Under normal circumstances, you will not need to pay additional charges for customs clearance or related import procedures.
7. Delayed, Lost, or Damaged Shipments
If your order has not arrived after the normal 5–10 business day transit period, please contact us to check your order status.
If a package is lost, damaged during transit, or otherwise affected by a delivery issue, please contact us as soon as possible. We will coordinate with the relevant carrier and logistics provider based on the circumstances.
When contacting us, please provide the following information whenever possible:
- Order number
- Tracking information, if available
- Other relevant details about the delivery issue
8. Address Changes and Order Cancellations
Please make sure your shipping address is accurate and complete when placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered processing or shipping, we cannot guarantee that the delivery address can still be changed.
If you need to modify or cancel an order, please contact us as soon as possible. Because orders generally enter processing or shipping within 1–3 business days after payment confirmation, modifications or cancellations may be limited once processing or transit has begun.
9. Shipping Responsibility
We arrange shipment based on the delivery information provided when you place your order. The actual transportation and delivery process is carried out by the applicable logistics providers and carriers.
If a delay, loss, damage, or other delivery issue occurs during transit, we will work with the relevant carrier or logistics provider based on the circumstances and provide reasonable assistance.
10. Contact Us
If you have questions about shipping, your order status, or a delivery issue, please contact us:
Address: 4699 Kittredge St #822, Denver, CO 80239, United States
Telephone: +1 (303) 742-6184
Email address: service@herasalen.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)