Returns, Exchanges & Refunds Policy

We want you to feel confident about your purchase. We offer a 30-day return policy for eligible orders.

Customers may submit a return request within 30 days from the date the order is received. This 30-day period is our standard return window for eligible products.

We offer both returns and exchanges for eligible items.

1. 30-Day Return Policy

Our return period is 30 days from the date you receive your order.

If you would like to return an item, please contact us and submit your return request within 30 days after receiving the product. Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

Certain products may not be eligible for return due to the nature of the product, condition of use, or other applicable restrictions.

2. Return Eligibility

To ensure your return can be processed smoothly, please make sure that the item:

  • Is in a condition suitable for return;
  • Has not been damaged due to misuse, improper handling, or customer-caused damage;
  • Includes the original packaging, accessories, and included parts whenever reasonably possible;
  • Is returned according to the instructions provided by our customer service team.

If an item has been damaged by you or does not meet the applicable return requirements, we may be unable to issue a refund.

For defective products, shipping damage, or other rights provided under applicable law, nothing in this policy is intended to limit those rights.

3. Exchanges

We offer exchanges for eligible products.

If you would like to exchange an item, please contact us before sending it back. Please provide:

  • Your order information;
  • The item you wish to exchange;
  • The reason for the exchange.

Exchange requests are subject to the applicable return requirements and product availability.

4. Return Shipping and Fees

For returns due to personal preference, a change of mind, or other voluntary reasons, customers are responsible for the return shipping costs and for arranging the return shipment.

Examples include:

  • No longer wanting the item;
  • The product does not meet personal expectations;
  • Size, color, or style preferences have changed;
  • Other reasons unrelated to product quality.

Where applicable, we may charge a reasonable return handling fee or deduct applicable return shipping costs from your refund amount.

If an item is defective, damaged during shipping, incorrectly delivered, or has a quality issue, we will cover the normal return shipping costs and will not charge the standard return shipping fee.

5. Refunds

Once we receive the returned item, we will inspect it to determine whether it meets the applicable return requirements.

If your return is approved, we will initiate your refund within 1–3 business days after the return has been approved.

Refunds will be processed through the original payment method used for the purchase. We generally do not issue refunds through a different payment method.

After the refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or other financial institution.

If the returned item has been damaged by you or does not meet the return requirements, we may be unable to issue a refund.

6. How to Start a Return or Exchange

To request a return or exchange, please contact us by email or phone before sending the item back.

Please provide:

  • Your order information;
  • The item you wish to return or exchange;
  • The reason for the return or exchange;
  • Photos or other relevant information if the item arrived damaged or has a quality issue.

We will review your request and provide the appropriate return instructions.

Please do not send the item to any address unless we have provided return instructions for your order.

7. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Address: 4699 Kittredge St #822, Denver, CO 80239, United States
Telephone: +1 (303) 742-6184
Email address: service@herasalen.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)